Shipping Policy

Thank you for visiting and using the services at redsaluki.com!

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The following information sets out the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorized and verified, please allow 1-3 business days of processing and production time for your order to ship out. We will contact you for some reason if there are any delays.

Delivery Estimates

PLEASE EXPECT DELAYS. All our Logistic Partners are experiencing staff shortages due to mandates. Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. We make every effort to fulfil your order within FedEx Standard of 7-20 business days from the date of dispatch, in rare cases it may take more.

Please note:
1. Orders are not shipped or delivered on weekends or holidays

2. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery(Transit Time: The amount of time it takes your order to leave our distribution center and arrive at the local delivery carrier).

Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that more often than not, the package is either in the building or with a neighbour. Αlphawatch requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven’t located your order, please contact us at redsaluki.com to report missing or lost packages.

Damages

If there is any damage to the packaging on delivery, contact us immediately at redsaluki.com.

Questions

If you have any questions about the delivery and shipment of your order, please contact us at: support@redsaluki.com.